Kizzu Kids respects the privacy of parents, guardians, children, staff and website visitors. This Privacy Policy explains how Kizzu Holdings Sdn Bhd and related Kizzu Kids services collect, use, store, disclose and protect personal information submitted through our website, WhatsApp enquiries, contact forms, assessment forms, registration forms, appointment enquiries and related communication channels.
Because Kizzu Kids provides child development, therapy, early intervention and education-related services, some information shared with us may relate to a child. We handle child-related information with care and expect all submissions about a child to be made by a parent, legal guardian or authorised caregiver.
Information We May Collect
Information may include parent or guardian name, contact number, email address, relationship to the child, preferred location, enquiry details, appointment information and any details voluntarily shared with our team.
Child-related information may include the child's name, age or date of birth, developmental concerns, diagnosis or suspected diagnosis, therapy history, school or learning information, assessment details, behaviour observations, medical or support needs and documents shared for screening, assessment, registration or service planning.
Parent or Guardian Consent
By submitting child-related information to Kizzu Kids, you confirm that you are the child's parent, legal guardian or an authorised caregiver, and that you consent to Kizzu Kids using the information for enquiry handling, assessment, appointment coordination, service recommendation and related parent communication.
How We Use Information
We use information to respond to enquiries, guide parents on suitable services, arrange appointments, review assessment or registration details, provide parent communication, support therapy or education planning, maintain internal records, improve our services and meet operational, safety, legal or regulatory requirements.
WhatsApp, Forms and Assessment Enquiries
If you contact us through WhatsApp, online forms, phone, email or assessment-related channels, the information you provide may be reviewed by authorised Kizzu Kids team members so they can respond, recommend the next step, coordinate appointments or support service planning. Please avoid sending unnecessary sensitive documents unless requested by our team.
Sharing and Access
We do not sell personal information. Access is limited to authorised team members, centres, service providers or professional personnel who need the information to respond to enquiries, coordinate appointments, provide services, manage internal operations, maintain systems or comply with legal obligations.
Where third-party tools are used, such as website hosting, analytics, WhatsApp, email, form systems or operational software, information may be processed by those providers according to their own security and privacy practices.
Retention
We retain personal information only for as long as reasonably necessary for enquiry handling, appointment coordination, service delivery, internal records, legal requirements, dispute handling, audit needs or legitimate business purposes. When information is no longer required, we will take reasonable steps to delete, anonymise or securely restrict access to it.
Website Data and Cookies
Our website may collect basic technical information such as browser type, device information, page visits and referral source to help us maintain website security, understand usage and improve website performance.
Security
We take reasonable administrative, technical and organisational steps to protect personal information against unauthorised access, misuse, loss, disclosure or alteration. No online transmission or storage method is completely secure, so parents and guardians should share information carefully and contact us if they believe information has been sent incorrectly.
Your Rights Under Malaysian PDPA
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, withdrawal of consent for certain processing, or clarification on how information is used. We may need to verify your identity and relationship to the child before processing privacy requests.
Contact
For privacy enquiries, correction requests or child-information concerns, contact corporate@kizzukids.com.my.